Go to Main menuGo to Content

Amazon Business Account

Amazon Business FAQ Library

The following document provides answers to commonly asked Amazon Business questions.

Amazon Business

What is Amazon Business?

Amazon Business provides the selection, convenience, and fast delivery that customers love about Amazon with exclusive pricing and features just for businesses. The Amazon Business marketplace has business pricing on millions of products from Amazon and third-party resellers. Central Procurement Services has a centralized University of Toronto account that allows PCard holders to use their PCard to purchase products within the Amazon Business marketplace.

Getting Started

Accessing Amazon Business

How do I access my Amazon Business account?
Procurement Services must invite you to join the University of Toronto Amazon Business account. Once invited, you will receive a welcome email to join (see below). Register by clicking the link (or copy and paste) at the “Activate your account” text. Note, if you are signed into any other Amazon account on your default web browser, you will need to sign out before clicking the link. The first time you access Amazon Business you will be prompted to set up your account via one of the three scenarios in the next section.

What if I haven’t received an invitation?

Be sure to check your spam or deleted email folders. The registration email is sent directly from Amazon.ca (noreply@amazon.ca). If you still cannot locate the email, contact purchasing.help@utoronto.ca to have it resent. 

Registering the User Account

How do I complete registration as part of the University of Toronto Amazon Business account?
Upon accessing Amazon Business for the first time, you will follow one of three scenarios as described below. Please read the explanations carefully to understand which applies to you. Note, the scenarios pertain ONLY to your University of Toronto email address. If you have a separate, Amazon.ca personal account tied to a personal (gmail, yahoo, etc.) email address, it will not be affected.

Scenario 1

I have never used my University of Toronto email address on Amazon.ca.

The first time you access Amazon Business, you will be prompted to set up an Amazon Business account. Use your University of Toronto email address and will be redirected to sign in using your UTORID. A password will be auto-generated in the background, therefore, it you will not be required to input a password. . Once AB account is authenticated then SSO will be used going forward.

 

Scenario 2

I already use my University of Toronto email address to make BUSINESS purchases on Amazon.ca.
If your University of Toronto email address is already associated with an Amazon.ca account, you should will have the option convert your existing account and transfer any purchase history and pending orders to the central business account.

 

Scenario 3

I already use my University of Toronto email address to make PERSONAL purchases on Amazon.ca.
If your University of Toronto email address is already associated with an Amazon.ca account, you will have the option to create a separate account for personal orders. You will be prompted to select “Create a separate business account” and will need to choose a new, personal email address (e.g. gmail.com or hotmail.com) that is NOT tied to another Amazon account.

 

 

When I access Amazon Business for the first time, I am prompted to log . I do not know my login information? (This only applies to scenario 2 or 3 above)

You are asked to enter a password because you have an existing Amazon account with your University of Toronto email address. If you cannot remember the password, please select the “forgot password” button to reset. If you are still having trouble resetting the password, please call Amazon Business Customer Service at 855.301.0911 and ask them to reset it for you. Once your password has been reset, you will either want to follow Scenario 3 to separate your order history or Scenario 2 to convert your existing account into a Business account.

 

How does Single Sign-n (SSO) work with Amazon Business

 

Categories

Are there any category restrictions?

You may see “Company Restricted” messaging throughout the shopping experience. Product pages marked as “Company Restricted” are available for purchase; however, you are responsible for ensuring your purchases are compliant with procurement policies and PCard guidelines. You are responsible for the purchases made under your account.

Delivery

How do I add a shipping ?

You are responsible for adding your address the first time you check out, or you can add it to your account settings prior to the first time you check out. Go to Your Account > Your Addresses > Add Address > Enter in Site name in the “Full

Name” section. When you check out, you will be able to add a user name, or department name, so that it is clearly labeled on the shipping label. Only University of Toronto addresses should be used.

 

My order will not process, what should I do?

If your order will not go through please validate that your purchasing card is not expired and your billing address is correct. Check with purchasing.help@utoronto.ca regarding any purchasing card transaction limits.

Payment

How do I pay for my Amazon Business purchases?

Only University of Toronto purchasing cards (PCard) should be used for Amazon Business purchases. Personal credit cards are NOT permitted. You are responsible for adding your PCard information the first time you check out, or you can add it to your account settings prior to the first time you check out. Go to Your Account > Payment options > Enter name on, card number and expiration date.

Orders

How will I know when I will receive an order?

The person who placed the order will receive a confirmation email that will state the order’s estimated delivery date and shipping speed.

 

How do I see the orders I placed after joining the Amazon Business Account?

From within your account, navigate to Your Orders. The default view will display all orders “Paid For By You”.

 

How do I track my Amazon Business delivery?

You can view real-time delivery details for all pending orders, including estimated delivery date and carrier information. From within your account, navigate to Your Orders > Track Package.

 

Can I save products I purchase frequently?
Yes, create Lists! To begin, hover over Lists in upper right corner of your screen and select Create a List

  1. Select This list is for: you from the dropdown menu
  2. Select list type: Shopping List or Reorder List
  3. Name the list
  4. Privacy: Private
  5. Create List

 

Who can see my purchases on Amazon Business?

Department Card Coordinators (DCC) will be able to view all purchases within the department. Central Procurement Services will be able to view purchases for all campuses.

Can I use Amazon Business account for PERSONAL use?
No. The centralized Amazon Business account must be used for business purchases only, in accordance with the University’s Procurement Policy.

 

Can I use Amazon Business to purchase products even if there are University of Toronto’s approved suppliers offering similar products?

University of Toronto’s approved suppliers should be considered before purchasing through Amazon Business. The approved suppliers have with the University and are intended to meet most of the University’s purchasing needs. If products are not available through uSOURCE, Amazon Business can be used as an alternative marketplace.

Returns

How can I return or cancel an item?

To return an item, access your Amazon Business account. Navigate to “Your Orders” to find the item(s) you want to return. From Your Orders:

  1. Select Return or Replace items
  2. Choose a reason for return
  3. Print label and authorization
  4. Prepare package and return label

Items shipped and sold by Amazon.ca can be returned within 30 days of receipt of shipment. Return policies, and timeframes, can vary if purchase was made from a 3rd party seller.

Business Prime

What items are eligible for Business Prime Shipping?

Millions of products are eligible for Business Prime Shipping and are designated with the Prime logo. You’ll be charged applicable shipping fees for items not eligible for Business Prime Shipping (Learn more).

 

Can I use Business Prime Shipping benefits on my personal Amazon.ca account, too?

No. Business Prime Shipping benefits can only be used with your business account.

Department Administrators

As a Purchasing Card Department Card Coordinator (DCC), what additional permissions will I have within Amazon Business?

If you are designated as a Department Card Coordinator (DCC), you will set up as a department administrator in Amazon Business. You will have visibility to see all Amazon Business transactions for your department(s). You are encouraged to review Amazon Business transactions on a regular basis to ensure compliance with the Procurement Policy and PCard guidelines. You will be able to update user profiles within your group.

Customer Service and Feedback

How do I contact Amazon Business Customer Service?
Amazon Business Customer Service can be reached by clicking Contact Us (preferred method) from within your Amazon Business account. Or, by phone at 855.301.0911 (you will be required to provide additional information to validate your account by phone). Please use this team for anything relating to an order, transaction, shipment, and general Amazon related inquiries as well.