How and when should I contact a uSOURCE Supplier?

Sometimes you’ll need to contact the Supplier about your order. You might ask the Supplier to:

• Provide the delivery status of an order
• Arrange for a product return or replacement
• Cancel an order
• Report a missing item (short shipment)
• Troubleshoot technical issues with their punch-out catalogue
• Submit an invoice

There are a number of ways to find Supplier contact information:

From the Shopping Homepage

1. If you’re on the Shopping Homepage, click on the supplier sticker, then on the blue info icon :
   
2. A pop-up window will appear with Customer Service contact information for this supplier.

From an Order Document

You can also access the Customer Service pop-up from an order document such as the Requisition or Purchase Order. Just click on the more info link next to the supplier name:

• Provide the delivery status of an order
• Arrange for a product return or replacement
• Cancel an order
• Report a missing item (short shipment)
• Troubleshoot technical issues with their punch-out catalogue
• Submit an invoice

There are a number of ways to find Supplier contact information:

From the Shopping Homepage

1. If you’re on the Shopping Homepage, click on the supplier sticker, then on the more info icon.
   
2. A pop-up window will appear with Customer Service contact information for this supplier.

From an Order Document

You can also access the Customer Service pop-up from an order document such as the Requisition or Purchase Order. Just click on supplier link: